When staff are spread across departments, alerts reach the wrong people, and systems operate in silos, the cost shows up in lost sales, unchecked shrink, and poor customer experiences. That gap between what your systems know and what your teams do is exactly where retail operations break down.
The ONE Platform® connects your existing systems and people across all the critical areas of retail operations.
What happens when a customer is sitting in the parking lot, and no one inside knows they’ve arrived? It’s a Saturday afternoon....
What happens when the same group hits three stores in one afternoon, and none of them saw it coming? It’s early afternoon...
What happens when everything goes wrong in the checkout line all at once? It’s 5:40 on a Friday evening. Three registers are...
The ONE Platform® sits across your entire retail operation as the intelligence layer that connects your existing systems. It means no replacing those cashier assist buttons and fitting room sensors or those temperature monitoring, loss prevention, and curbside pickup workflows. Everything works together, routes every alert to the right person, and ensures nothing goes unresolved.
From customer assist requests to delivery door notifications, you know the right person is notified on whatever device they carry.
Missed alerts escalate automatically. Nothing falls through and accountability is never assumed.
The ONE Platform® handles multiple events simultaneously across your entire store. Select a scenario to see how it works.
Trigger: A customer presses a locked case callbox in the electronics department.
What ONE Platform® does: The alert is instantly routed to the nearest available associate on their radio, scanner, or mobile device. If no response within the configured window, it escalates to a department supervisor.
Trigger: A refrigeration unit exceeds its temperature threshold.
What ONE Platform® does: The alert enters the platform and rules-based logic routes it instantly to maintenance staff via radio and mobile. If no one acknowledges within the set time window, it escalates automatically to the store manager.
The Result: Staff responds before spoilage occurs. The event is logged with a timestamp and added to the reporting dashboard. No emails to check. No alerts missed.
Right: Isometric retail store graphic. Inventory Protection flow active.
Trigger: A dwell sensor detects a person lingering in a high-theft merchandise area beyond the set threshold.
What ONE Platform® does: A discreet alert is routed directly to loss prevention staff on their dedicated radio or mobile device. No PA announcement. No visible response that tips off the individual.
The Result: Staff responds calmly and professionally. The event is logged with location, time, and response data. This builds a pattern history that informs future staffing and sensor placement decisions.
The ONE Platform® integrates with your existing retail infrastructure. No ripping and replacing. Just connecting what you already rely on into a single intelligent layer.
Connect with our team to learn how The ONE Platform® connects your systems, your people, and your operation into a single intelligent layer.
